Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register or purchase courses on DrowIQ Academy, we collect:

• Account Information: Name, email address, phone number, and password
• Payment Information: Billing details processed securely through Razorpay (we do not store credit/debit card numbers)
• Profile Data: Profile picture, bio, learning preferences, and course progress
• Communication Data: Messages, feedback, support queries, and course reviews

1.2 Automatically Collected Information

We automatically collect certain technical information when you use our platform:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, course progress, videos watched, time spent on platform
• Cookies & Analytics: We use cookies to enhance your experience and analyze platform usage

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide access to courses, workshops, and learning materials
• Account Management: To create and manage your account, authenticate login, and track progress
• Payment Processing: To process payments securely through Razorpay
• Communication: To send course updates, announcements, promotional offers, and support responses
• Platform Improvement: To analyze usage patterns, improve content quality, and enhance user experience
• Legal Compliance: To comply with Indian laws, prevent fraud, and enforce our Terms of Use
• Certificates & Credentials: To generate and issue completion certificates

3. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data only in these circumstances:

• Service Providers: With trusted partners like Razorpay (payments), Hostinger (hosting), and email service providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfer: In case of merger, acquisition, or sale of DrowDigital assets
• With Your Consent: When you explicitly authorize us to share information
• Instructors: Course creators may access aggregated, anonymized data about course performance

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Data stored on secure servers with regular backups
• Access Controls: Restricted access to personal data on need-to-know basis
• Payment Security: PCI-DSS compliant payment processing through Razorpay
• Regular Audits: Periodic security reviews and vulnerability assessments

While we take reasonable precautions, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your login status and preferences
• Track course progress and completion status
• Analyze platform usage and improve performance
• Deliver personalized content and recommendations

You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

6. Your Rights

Under Indian data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails (account notifications may still be sent)
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, contact us at support@drowdigital.com

7. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide services (e.g., course access, certificates)
• Required by law or regulatory obligations
• Needed to resolve disputes or enforce agreements

After account deletion, we may retain anonymized data for analytics and aggregated reporting.

8. Third-Party Services

Our platform may contain links to third-party websites or services:

• Razorpay: Payment processing (governed by Razorpay's privacy policy)
• YouTube/Vimeo: Embedded video content
• External Resources: Downloadable materials hosted on third-party platforms

We are not responsible for the privacy practices of third-party services. Review their policies before providing personal information.

9. Children's Privacy

DrowIQ Academy is intended for users aged 13 and above. We do not knowingly collect information from children under 13. If we discover that a child under 13 has provided personal data, we will delete it immediately.

Users between 13-18 years should use the platform under parental supervision. Parents/guardians may contact us to review or delete their child's information.

10. International Data Transfers

Your data is primarily stored on servers located in India. If data is transferred internationally for service provision (e.g., cloud storage, payment processing), we ensure adequate safeguards are in place to protect your information in accordance with Indian law.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be notified via:

• Email notification to registered users
• Prominent notice on the DrowIQ Academy platform
• Updated "Last Modified" date at the top of this page

Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us: